Enjoy Free Shipping for First Order!

Free Shipping for Orders above S$60!

Return & Exchange

 

Returns

Returns are applicable on all item(s) excluding jewelry.

Item(s) must be in brand new condition with its original tags and packaging intact, unworn, unwashed and unaltered.

For defect item(s), please notify us first through email with information below:

  1. Order number
  2. Email address
  3. Recipient name
  4. Reason(s) of Exchange / Return
  5. Image of defected product if any

We will not accept any returns if you purchase our item from a third party, or for item that is not in its original condition.

A return request must be made through email within 3 working days of receiving the item(s).

Once we approve the request of the return item(s), you will receive a confirmation email with the details of mailing address. The item(s) must reach us within 5 working days from the date that the request is confirmed. Any return received after the stipulated time will be denied.

It is recommended to inform us your tracking number and the image of the parcel through email. We will not be responsible for any lost or damaged packages during the return process.

We do not have a cash refund policy.

It the above conditions are not met, we reserve the right to deny your return. Shipping fees won’t be paid by us during this returning process.


Incorrect or Defective Items

We apologize for our oversight. Please send us an email with images of the incorrect or defect item(s) within 3 days of receiving.

Item(s) must be in brand new condition with its original tags and packaging intact, unworn, unwashed and unaltered.

New piece will be sent according to stocks available. In the event that the same item(s) you originally purchased is sold out, a unique voucher code will be issued to your email.

The unique code contains the amount of the item(s) purchased with 30 days of expiry date. Vouchers are non-transferrable and non-extendable. This unique voucher is applicable only in one transaction. The voucher is only applicable to be used on your account. Any excess value unused will not be refunded or credited.

Item(s) that has been purchased with the unique code voucher cannot be exchanged or returned again.


We do not have a cash refund policy.

It the above conditions are not met, we reserve the right to deny your return. 

Sign up our newsletter to get latest news, updates and offers